1. A set of rules or policies guiding the operations of an office is called -----
2. Training colleagues, employees on customer service protocol is an examples of -----
4. Bills that affects classes of citizens are said to be ------
5. A typical bill contain the following except
6. Document issued in respect of buying and selling stating terms of items bought is called ----
8. All these are methods of payment except
9. A cheque which can be cashed at the bank where it was issued is called ----
10. A written order to a bank to pay on demand a stated sum of money is called ----
2. Write short notes on the means of making payment -----
